Refund Policy of CB Radio Wholesalers
This Refund Policy ("Policy") applies to purchases provided through this website: cbradiowholesalers.com.au
1. General
1.1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
1.2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
1.3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
2.1. Under the Australian Consumer Law:
(a) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: (
i) to cancel your service contract with us; and
(ii) to a refund for the unused portion, or to compensation for its reduced value.
(b) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods.
2.2. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
2.3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
2.4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
2.5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
2.6. If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund.
2.7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
3.1. We do not offer any refund if you change your mind, or, find the same product cheaper elsewhere.
3.2. Due to health and hygiene reasons, earpieces, earbuds and ear tubes can only be returned for a full refund if they are unopened and returned in the same packaging within 30 days of purchase and are completely sealed or faulty.
3.3. The refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
3.4. All products must be returned in their original condition.
4. Products Damaged During Delivery
4.1. In the event that the product you ordered has been damaged during delivery:
(a) Please contact us as soon as possible.
(b) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
4.2 We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 24 hours time from the date of receipt of the product.
5. Exceptions
5.1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product purchased by you if:
(a) You misused, damaged or neglected the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) You elected to have the product engraved to your specification and it has no manufacturers fault.
(e) Any other exceptions apply under the Australian Consumer Law.
6. Shipping Costs for Returns
6.1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
6.2. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
6.3. If the Returned Product is too large, heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
6.4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. Returns and Claims
7.1. At any time after receipt of the Equipment, the Purchaser may send an email to sales@cbradiowholesalers.com.au , requesting a Return Authority.
7.2. The Purchaser may notify CB Radio Wholesalers in writing within 7 days of the date of the invoice in relation to Equipment purchased by the Purchaser or within 10 days after the Equipment is shipped or sent by CB Radio Wholesalers to the Purchaser (which ever period ends later) that the Equipment does not comply with the Terms Sheet.
7.3. If the Purchaser does not serve the notice referred to in clause 9.2 within the period referred to in clause 9.2 then the Purchaser is deemed to accept the Equipment in all respects.
7.4. If the Purchaser submits a Valid Claim Notice and specifies the CRA number on all packaging and returns the Equipment to CB Radio Wholesalers together with a copy of the original invoice, then CB Radio Wholesalers must, within a reasonable time, inspect the Equipment and determine whether, in CB Radio Wholesaler’s opinion, the Equipment does not comply with the Terms Sheet. If CB Radio Wholesalers determines that it does not so comply, then, to the extent that it does not so comply, CB Radio Wholesalers will credit the Purchaser’s account within 14 days of such determination by an amount equivalent to the Price.
7.5. The Credit Note or any other amount payable or owing to the Purchaser by CB Radio Wholesalers shall be reduced, in the event that, in CB Radio Wholesaler’s opinion, the Equipment has not been returned in its original condition, by the higher of: 7.5.1 20% of the Price; or 7.5.2 The cost to CB Radio Wholesalers of restoring the goods to their original condition.
8. Response Time
8.1. We aim to process any requests for repairs, replacements or refunds within 7 business days of receipt.
9. How to Return Products
9.1. You can contact us at the end of this Policy to discuss a return using the information.
9.2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
9.3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
9.4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
10. Contact Us
10.1. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: sales@cbradiowholesalers.com.au